There is no longer a real tick list for a given job role in most companies. Everyone I know has a set of different hats to choose from, depending on the job in hand - one minute you're sitting in a meeting with customers passing on commercial or technical knowledge, the next your writing a procedure, a project plan or thinking about new product ideas. The list goes on.
Added to this teams are spread across the continents and rarely meet up.
People don't have much time to specialise: but still need the depth of knowledge. Quite the conundrum.
New technologies come to the rescue in terms of making sure everyone has access to the resources and knowledge they need, when they need it, without committing days of effort to raise their game.
There's a lot you can do inhouse:
- On-demand expert advice via teleconferencing and interactive web sessions. (You need a good handle on who knows what for this so you can publish a list of 'gurus'.
- A well structured extranet and knowledge base, sharing best practice and key information.
- Structured e-learning available 24/7.
- Make good use of social networking to keep everybody in touch for informal sharing, asking for advice.
and a lot of help externally. We have, for example, all of our customer service team undertaking NVQs at various levels via web based learning with half hour tutor backup for only 30 minutes every 2 weeks - no big hit in the day.
Next on the list: we are starting to learn about m-learning - Flash training direct to mobile devices.
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